Last Updated: 19/04/2025

At Zalory Media, we strive to provide high-quality services that meet your needs. If you are not satisfied with our Services or if you believe you are entitled to a refund, this Refund Policy outlines your rights and our process for handling refunds.

1. No Refunds for Subscription Fees (Except as Required by Law)

Once a subscription is purchased, the fees are generally non-refundable, except as required under Australian Consumer Law (ACL). This means that, in most cases, we do not offer refunds for unused portions of the Services after payment.

2. Refunds Under Australian Consumer Law

In accordance with Australian Consumer Law (ACL), if our Services fail to meet statutory guarantees—such as being of acceptable quality, fit for purpose, or matching the description—we may be required to provide a remedy. This could include a:

Refund: If we are unable to repair or replace the Services, or if the Services fail to meet guarantees under the ACL.

Repair: If the Services are faulty but can be fixed.

Replacement: If the Services are defective and a suitable replacement can be provided.

If you believe you are entitled to a remedy under the ACL, please contact us directly at

[email protected] with your request. We will work with you to assess the issue and determine the appropriate remedy.

3. Process for Requesting a Refund

To request a refund, you must:

Contact our customer support team at [email protected] or call us at 0489 074 004.

Provide details about your issue, including any relevant information or evidence that supports your claim (such as screenshots, account details, or descriptions of the problem).

Once we receive your request, we will review it and respond within a reasonable timeframe. If your claim is valid under ACL, we will provide the appropriate remedy.

4. Refunds in the Event of Service Disruptions

In the rare event that we experience a major disruption to our Services that significantly impacts your ability to use them, we will assess each situation individually. If the disruption continues for an extended period of time, you may be entitled to a partial or full refund for the affected billing period, depending on the circumstances.

5. Modifications to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Please review this policy regularly. Your continued use of our Services after any changes constitutes your acceptance of the modified policy.

If you have any questions or concerns regarding refunds or need further assistance, please contact us at

[email protected] or call us at 0489 074 004